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RETURNS POLICY

As the owner of Kernow Seascapes, Matt Montano wants you to be completely satisfied with your purchase.

However if for any reason you are not satisfied upon receipt of your products you have 30 days from the date of purchase to return them.

If you wish to return an item, please email matt@kernowseascapes.co.uk, with your order number and name in the subject line and state the reason for the return.

If you have any queries about your Order or Returns, business owner Matt Montano can be Contacted on the telephone number 07485274438

Please send your return to the below address:

23 Hyns An Vounder, Lane, Newquay, Cornwall, United Kingdom.

Upon receipt of the item we will inspect the goods to determine they are either, a) in a condition in which they can be resold, or b) matching the defect description as stated in the email sent by the purchaser.

Kernow Seascapes returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, but will work with you to resolve the issue until both parties are satisfied with the outcome. Examples of such resolutions could include a voucher code to be used as a percentage discount on any future purchases.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Canvas Wraps with personalized messages are exempt from being returned, unless they have a manufacturing defect.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 working days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • It could take up to 7 working days from the refund being issued to appear as a credit on your payment card
  • Please be aware there is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at matt@kernowseascapes.co.uk

Sale items (if applicable)

Any item bought from Kernow Seascapes may be refunded in full within 30 days of purchase. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at matt@kernowseascapes.co.uk and send your item to:

23 Hyns An Vounder, Lane, Newquay, Cornwall, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, either you as the Receiver or the Purchaser will receive a full refund for the value of your return. Once the returned item is received, a refund will be issued to either the Receiver or Purchaser; whichever is preferable to all parties concerned. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:  23 Hyns An Vounder, Lane, Newquay, Cornwall, United Kingdom.

Return Postage costs are reimbursed in Full. This covers both UK & International Orders.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. In the UK, an example of this would be Royal Mail Tracked 48 hour. If you do have any questions about the returns policy and your rights, that are not covered here, please email matt@kernowseascapes.co.uk